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Shipping

G.I. Joe’s Outdoor Store ABIDES by all state regulations regarding the sale of ammunition. Customers who order ammunition in states prohibiting the order of ammunition will have their orders canceled and a 5% restocking fee will be charged.

Your product should ship within 1-3 days of placing your order (weekends excluded), and many products will ship sooner. Orders received after 12:00 PM Eastern Time will ship the next business day. 

Not all items can legally ship to all 50 states. Please be sure this item is legal in your location before placing an order.

Our inventory can change rapidly. While we make every attempt to make sure the information on our website is correct, we can not guarantee that inventory statuses, titles, pictures, or descriptions on our site are entirely accurate. We reserve the right to cancel any order, including, but not limited to, orders for items with errors in the inventory status, price, or description. In the event that an order is cancelled, we will not charge you and we will return funds if payment has been sent. If an item ordered is no longer available you will be notified by phone or e-mail.

Please see Returns for instructions on what to do if a product is damaged during shipment.

Shipping outside the continental United States

At this time, we cannot ship products outside of the continental United States.

Sales Tax

G.I. Joe's charges sales tax on all orders shipped to California, Indiana, Pennsylvania and Washington addresses.

Sales tax on orders will be charged after a product has shipped.

Order Accuracy

G.I. Joe's is not responsible for items purchased in error and will not assume any cost to exchange items ordered in error. 

Changing or Cancelling Your Order

G.I. Joe's attempts to process orders as soon as they are submitted, and we cannot accept changes or cancellations for orders that have already been processed.

We cannot guarantee that we will be able to cancel an order after it is submitted. However, customers wishing to change or cancel their order may call (707) 468-8834 before 4 PM Pacific Time on the day of purchase.

Accepting Shipments

Before accepting a delivery, you are required to inspect each and every box for damaged or missing items. By accepting delivery of a shipment, you acknowledge that the item(s) were received in 100% usable condition and that you have received every item listed on the packing slip. If you are not required to sign for a shipment and you received damaged goods, please contact Customer Service immediately to report the damage.

Refused Deliveries - If the product is refused upon delivery, the standard return policy will not apply. The customer will be responsible for a restocking fee which may be up to 20% of the purchase price of the item; as well as both initial and return freight charges.

Return options are limited for orders that have been accepted. Any damaged or missing items not noted at the time of delivery must be reported in writing within 10 business days of receiving the shipment through the Contact Us portion of the website, via e-mail at gijoesoutdoorstore@outlook.com or via fax at (707) 468-9025. Please reference your order number and that it was purchased on our website.

If you discover damaged products upon opening a shipment and decide not to accept delivery, please contact us immediately to take appropriate action to resolve the matter. We will respond to your email within 24 hours. A claim will be filed with the carrier to credit your account for the damaged product, which we will replace at no cost. If the damaged product is repairable with replacement parts, these parts will be shipped at no cost. G.I. Joe's will not be responsible for expedited shipping of any replacement parts or products. If the replacement product is backordered extensively, we will retrieve the damaged product or instruct you to discard it and issue a credit for the item.

For details on returning damaged products without replacement, please see Returns.